Office Depot UX Case Study
This is a case study of Office Depot’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 528 design elements. 250 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Office Depot’s overall e-commerce UX performance is mediocre. Office Depot’s UX performance in particular suffers from usability issues caused by mediocre Mobile Web.
First benchmarked in April 2012, and reviewed 27 times since then, most recently in August 2023.
Overall UX Performance
601 Guidelines · Performance:
Desktop Web
299 Guidelines · Performance:
Mobile Web
302 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
Office Depot’s Desktop Web E-Commerce Design
32 pages of Office Depot’s e-commerce site, marked up with 366 best practice examples:
Office Depot’s Mobile Web E-Commerce Design
20 pages of Office Depot’s e-commerce site, marked up with 271 best practice examples:
Explore Other Research Content
Every week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
Drop-Down Usability: When You Should (and Shouldn’t) Use Them
Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)
PDP UX: Core Product Content Is Overlooked in ‘Horizontal Tabs’ Layouts (Yet 28% of Sites Have This Layout)
Form Field Usability: Avoid Extensive Multicolumn Layouts (16% Make This Form Usability Mistake)
Form Usability: Getting ‘Address Line 2’ Right
See all 403 articles in the full public archive.