Trip.com UX Case Study

This is a case study of Trip.com’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 229 design elements. 250 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.

Trip.com’s overall e-commerce UX performance is mediocre. Trip.com has decent performances across the board with neither any great nor any broken performances.

First benchmarked in April 2022.

Performance: 34.2Mediocre

URL: us.trip.com

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Poor

Mediocre

Decent

Good

Perfect

Desktop Web

230 Guidelines · Performance:

Homepage & Main Navigation

21 Guidelines · Performance:

Travel "Booking" Search

53 Guidelines · Performance:

Property & Room Detail Pages

50 Guidelines · Performance:

"Booking" Checkout Process

87 Guidelines · Performance:

Accounts & Self-Service

19 Guidelines · Performance:

Mobile Web

186 Guidelines · Performance:

Mobile Homepage & Main Navigation

10 Guidelines · Performance:

Mobile Travel "Booking" Search

44 Guidelines · Performance:

Mobile Property & Room Detail Pages

48 Guidelines · Performance:

Mobile "Booking" Checkout Process

61 Guidelines · Performance:

Mobile Site-Wide Design & Interaction

23 Guidelines · Performance:

138 Major E-Commerce Sites

CompareWhat’s This?

To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.

The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.