AT&T UX Case Study
This is a case study of AT&T’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 364 design elements. 250 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
AT&T’s overall e-commerce UX performance is mediocre. Their main culprits are broken Site-Wide Layout & Features and mediocre Mobile Web performances.
First benchmarked in February 2023.
Performance: 31.2Mediocre
URL: att.com
UX Award Winner (see all):
Internet Service Providers (desktop)Top 1%
Overall UX Performance
374 Guidelines · Performance:
Desktop Web
198 Guidelines · Performance:
Homepage & Category
23 Guidelines · Performance:
On-Site Search
13 Guidelines · Performance:
Product Information
33 Guidelines · Performance:
Application Flow
84 Guidelines · Performance:
Customer Accounts
33 Guidelines · Performance:
Site-Wide Layout & Features
12 Guidelines · Performance:
Mobile Web
176 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
AT&T’s Desktop Web E-Commerce Design
18 pages of AT&T’s e-commerce site, marked up with 119 best practice examples:
AT&T’s Mobile Web E-Commerce Design
17 pages of AT&T’s e-commerce site, marked up with 109 best practice examples:
Explore Other Research Content
Every week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
Drop-Down Usability: When You Should (and Shouldn’t) Use Them
Format the “Expiration Date” Fields Exactly the Same as the Physical Credit Card (72% Don’t)
PDP UX: Core Product Content Is Overlooked in ‘Horizontal Tabs’ Layouts (Yet 28% of Sites Have This Layout)
Form Field Usability: Avoid Extensive Multicolumn Layouts (16% Make This Form Usability Mistake)
Form Usability: Getting ‘Address Line 2’ Right
See all 401 articles in the full public archive.