On this page there’s 8 highlights (view in Baymard Premium) outlining what John Lewis are doing right and wrong.
(Tip: use the arrows above or on your keyboard to navigate all 130 order returns examples.)

The screenshot was taken on January 10, 2019 and depicts John Lewis’ Order Returns. In total, we’ve reviewed 60 of John Lewis’ page designs. To see them all, visit the full John Lewis UX case study.